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Elon Musk on the most important lesson he learned at PayPal

December 19, 2024

“The initial thought with PayPal was to create an agglomeration of financial services. So you’d have one place where all of your financial services needs would be seamlessly integrated and work smoothly. And then we had a little feature for email payments. And whenever we’d show the system off to someone, we’d show the hard part — the agglomeration of financial services, which was quite difficult to put together. Nobody was interested. Then we’d show people email payments, which was actually quite easy, and everybody was interested.”

Elon continues:

“I think it’s important to take feedback from your environment. You want to be as closed-loop as possible. And so we focused on email payments and really tried to make that work. And that’s what really got things to take off. But if we hadn’t responded to what people said, then we probably would not have been successful. So it’s important to look for things like that and focus on them when you see them and correct your prior assumptions.”